Frequently Asked Questions
Everything you need to know about your Engage Pickleball gear.
How do I choose the right paddle for my play style?
We offer paddles categorized by Power, Control, and Hybrid performance. Players looking for more pop should explore our Pursuit series, while those focusing on touch and placement should look at the Infinity or Encore lines.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Do Engage Pickleball paddles come with a warranty?
Yes, all our performance paddles come with a limited lifetime warranty against manufacturer defects. Please ensure you register your paddle on our website within 30 days of purchase to activate coverage.
What is your return policy for paddles and gear?
We offer a 30-day return policy on most items. Paddles must be in new, unused condition with the original plastic wrap on the handle to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship our pickleball equipment worldwide. International shipping rates and delivery times vary by country and are calculated during the checkout process.
How should I clean and maintain my pickleball paddle?
To maintain grit and surface tension, wipe the face of the paddle with a damp cloth after play. Avoid using harsh chemicals and store your paddle in a temperature-controlled environment to prevent core degradation.